Tony Barclay

 Tony Barclay is Director of Development Management and Practice in the Global Human Development Program at Georgetown's School of Foreign Service. Previously, for 30 years, Tony was a senior executive at DAI, an employee-owned international development consulting firm, and served as CEO from 1999 to 2008. During his tenure, DAI grew from a boutique firm to a global company with annual revenues of $375 million and 2,500 employees working in more than 50 countries. Honored as Executive of the Year in the October 2008 Greater Washington Government Contractor Awards ceremony, Tony has had a long career as a global development professional. He served as a Peace Corps Volunteer in western Kenya in the late 1960s, and returned there for his Ph.D. research in anthropology on the impact of a large–scale sugar project. He joined DAI's development consulting staff in 1977. He moved into a senior management role in 1979, became DAI's President in 1990; and succeeded the founding CEO in 1999. Tony was a founding board member of the U.S. Global Leadership Coalition and is a past President of the Washington Chapter of the Society for International Development. He has also taught management courses at UC Berkeley, Columbia's School of International and Public Affairs (SIPA) in the Master's in Development Practice (MDP) Program, and Columbia's Middle East Research Center in Amman, Jordan.


Barbara Lenkerd

Barbara Lenkerd, PhD is a psychological-anthropologist whose research and consulting work has focused on people’s adaptation to social and economic changes in workplaces in the U.S. and in villages in developing countries.

She specializes in participatory research, studying with employees and managers to better articulate their strengths and weaknesses in relation to their efforts to improve the effectiveness of their work. She has consulted with, among others, the U.S. ACTION Agency as part of a joint union-management work improvement project; the USAID and the State Department in research to improve program effectiveness; the International Center for Research on Women in an internal mediation project; and the SIFO Group in Stockholm in their project to understand increasing unemployment in the 1990’s.

She is the author, co-author or editor of several books, including: Village Women: Their Changing Lives and Fertility, Village Viability in Contemporary Society, and Psychosocial Consequences of Unemployment.

She was a member of the Maccoby Group research team for the study, Leadership for Health Care in the Age of Learning funded by the Robert Wood Johnson Foundation (2001).

She earned her B.A. at Emory University, served in the U.S. Peace Corps in Ethiopia, attended Johns Hopkins School of Advanced International Studies as a Woodrow Wilson Scholar and earned her Ph.D. in psychological-anthropology at the Catholic University of America, Washington, DC.

Cliff Norman

 Clifford L. Norman has B.S. degree (1975) in police science and business administration from California State University at Los Angeles and an M.A. in Behavioral Science from California State University at Dominguez Hills. He has extensive experience in helping global organizations with improvement work since 1979. In 1989, Norman joined Associates in Process Improvement after working as a consultant and developing consulting services for Philip Crosby Associates. He is also an Improvement Advisor with the Institute for Healthcare Improvement (IHI). He has spent the last twenty years consulting with domestic and international clients in a variety of industries. Norman's work focuses on top management's involvement in leading the effort to integrate improvement into their business strategy. He is a member of the American Society for Quality, and is a Certified Quality Engineer (CQE). Cliff is a co-author of the first edition of The Improvement Guide - A Practical Approach to Enhancing Organizational Performance.

Bio, CV

C. Jane Norman

 C. Jane Norman is President of Profound Knowledge Products, Inc. (PKP, Inc.) . She has over 30 years of experience in Quality Improvement (manufacturing, food, distribution, technology, software and healthcare). PKP collaborates with Associates in Process Improvement (API) to develop consulting workshops and eLearning courses from privately and publicly published written materials of API. The Learning Management Site can be found at Using API methods & materials, she provides consulting, education and training world-wide to help organizations improve the value of their products and services. She has been an executive at Caterpillar Inc, ConAgra Inc., Conrad Company and OCHIN. Jane has been an apprentice and practitioner of API methods since 1989. She has a Natural Science degree from St. Ambrose University in Davenport, Iowa and an MBA from Rollins Collins.


Tim Scudder

 Tim Scudder, PhD is a partner at PSP, Inc. and the coauthor of the highly acclaimed book, Have a Nice Conflict.

As a consultant and facilitator, Tim specializes in helping individuals, teams, and organizations reach their potential through improved relationship, teamwork, and strategic skills. Representative clients include: IBM, CME Group, GEI Consultants, Microsoft, PricewaterhouseCoopers, US Army, British Foreign Commonwealth Office, and Twitter.

Tim has lectured at several universities, including The California School of Professional Psychology, The School of Government and Public Policy, and several campuses of the University of California and the California State University systems. He is a fellow of the Institute for Social Innovation at Fielding Graduate University.

Tim is the world's leading expert on Relationship Awareness Theory and the Strength Deployment Inventory (SDI). He is the author, co-author, or editor of several books and development programs including: Working with SDI, Core Strengths, Have a Nice Conflict, SDI Facilitator Manual, and Becoming a Leader We Need with Strategic Intelligence.

Tim earned his PhD in Human and Organizational Systems from Fielding Graduate University. His dissertation, Personality Types in Relationship Awareness Theory, provided the first empirical validation of Sigmund Freud's views on normal personality types. His Masters degree in Human Development is also from Fielding. He earned a Certified Public Accountancy license and practiced as a CPA, Chief Financial Officer, and financial consultant. He holds a Bachelor's degree in Business Administration and a minor degree in Art from California State University, Fullerton.

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